Conflict Management for Managers
Conflict Management for Managers
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An asynchronous, self-paced training for new managers
An asynchronous, self-paced training for new managers
Join me for a virtual walk through of this course. Built as part of the Instructional Design institute and in collaboration with a SME, I was responsible for every part of this course from analysis to evaluation. It was designed as part of the Leadership Academy, a non-credit training series available through the local community college.
Explore the project
Explore the project
Overview
Overview
This course created as part of Instructional Design Institute with Dr. Luke Hobson. It is designed to be a 1 hr training aid for new managers and was part of the Leadership institute program through the College of Southern Idaho’s workforce training curriculum. The course was built in coordination with a faculty subject matter expert.
The problem
The problem
Often mangers are promated based on their technical skills. They may be great at sales, or manufacturing, or even teaching but that doens't necessarily mean they have had leadership trianing. This course is part of a non-credit trianing series to those new to leadership positions to hone vital skills necessary for their professional development.
Often mangers are promated based on their technical skills. They may be great at sales, or manufacturing, or even teaching but that doens't necessarily mean they have had leadership trianing. This course is part of a non-credit trianing series to those new to leadership positions to hone vital skills necessary for their professional development.
The Process
The Process
1. Establish scope of class through workforce representative. Analyze needs and possible solutions
2. Identify and meet with SME to discuss goals and create rough learning objectives (Backward design)
3. Use learning objectives to map the course in Excel and begin course design.
4. Develop learning activities, assessment and practice questions including custom GPT trained on course material to stand in for role-play partner
5. Organize content
6. Build course in Brightspace keeping accessability standards in mind.
7. Gain feedback from SME, fellow instructional designers and IDI instructor
8. Review for WCAG and section 508 standards
9. Adjust according to feedback
10. Publish (Implement)
Next steps: Run pilot program to collect student feedback as part of the evaluation process before offering the course to a wider audience. Continue to finetune course over its lifespan.
Next steps: Run pilot program to collect student feedback as part of the evaluation process before offering the course to a wider audience. Continue to finetune course over its lifespan.
Images
Images
Tools used
Tools used
KEY FEATURE: Created custom GPT to allow solo scenario-based role play and low-stress practice.
KEY FEATURE: Created custom GPT to allow solo scenario-based role play and low-stress practice.
Design handouts, logos, icon elements, photo editing
Design handouts, logos, icon elements, photo editing
Video capture
Video capture
Custom podcast generation
Custom podcast generation
LMS framework hosting course, build assessments, practice questions, evaluations, course formatting and appearance
LMS framework hosting course, build assessments, practice questions, evaluations, course formatting and appearance
Used for content mapping. This versatile tool allowed for easy communication with my SME.
Used for content mapping. This versatile tool allowed for easy communication with my SME.
Animated content video to replace lecture sections.
Animated content video to replace lecture sections.
Peer reviews
Peer reviews
“Course is professionally structured, comprehensive, engaging and relevant.” – M. Lankheit
“I really appreciated the clear and easy-to-follow layout—it feels well-organized, straightforward, and not overwhelming. Including a reflection page for each section was a thoughtful touch, and I can see how the reflection question effectively helps assess the student’s understanding of each topic." T. Florin
I also enjoyed the integration of practice questions using ChatGPT with various scenarios. It adds an interactive and practical element to the learning experience.” – R. Eddin
“I love how you drew from pop culture to make your content relevant. The LOs you created move up the cognitive complexity ladder of Bloom’s Taxonomy. The animated short video on conflict coaching is very informative and super engaging. The customer GPT shows your dexterity using AI. “- S.C. Mo
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